FAQ
General Questions
What is your return policy?
Many of our products are made-to-order and cannot be returned or exchanged. Please refer to the product listing for details on whether returns are accepted for that specific item. If eligible, returns must be requested within 20 days of receiving your order.
Do you accept exchanges?
Unfortunately, exchanges are not available for made-to-order items. For eligible items, you can return them and place a new order for the replacement. Please refer to the product listing for details.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment options like [e.g., Shop Pay, Afterpay].
Can I cancel my order?
Orders for made-to-order products cannot be canceled once production has begun. For non-customized items, please contact us within 12 hours of placing your order to request a cancellation, at Support@SweetPeaNook.com
Shipping Questions
How long does shipping take?
Shipping times vary depending on your location and the product. Most made-to-order items take 12-16 business days to produce before shipping. For specific delivery estimates, check the product listing or your confirmation email.
Do you ship internationally?
At this time, we do not ship internationally. Please add your email to our list and we will update you as we expand.
What if my package is lost or damaged?
If your package arrives damaged or is lost during shipping, please contact us at Support@SweetPeaNook.com within 3 days of delivery, and we’ll help resolve the issue.
Product Questions
Are your products sustainable or eco-friendly?
Many of our products are made-to-order, which reduces waste and helps us operate sustainably. We’re committed to providing high-quality items while minimizing our environmental impact.
How do I know if a product is made-to-order?
Each product listing specifies whether it is made-to-order. If you’re unsure, feel free to contact us for clarification.
Do you offer custom or personalized products?
Yes, we offer many custom and handmade options on select items.
Returns and Made-to-Order Policy Questions
Why can’t I return a made-to-order product?
Made-to-order products are crafted specifically for you and may not be resold. For this reason, returns and exchanges are not accepted for these items. Please review the product listing for details before placing your order.
Other Questions
Do you offer gift wrapping or packaging?
No, we do not offer gift wrapping at this time.
How do I contact customer service?
You can reach us at Support@SweetPeaNook.com or by filling out the contact form on our website. We’ll get back to you within 2 business days.
Do you offer discounts or promotions?
We occasionally run promotions or discounts. Sign up for our newsletter to stay updated!
